Returns & Exchanges Policy
Our Happiness Promise
We want you to be completely delighted with your purchase. If you’re not satisfied, you may return most items within 30 days of delivery.
Eligibility Requirements
✓ Unworn/unused items in original condition
✓ Original packaging and tags attached
✓ Proof of purchase required
✗ Final sale items excluded
✗ Personalized/gift-wrapped items may have restrictions
How to Initiate a Return
- Log in to your account to start the return process
- Select items for return and print prepaid label (UK only)
- Securely package items – we recommend using original box
- Drop at any Post Office or schedule a collection
Return Shipping
• UK customers: Free returns via prepaid label
• International customers: Customer pays return shipping
• For faulty items: We cover return costs
Processing Timeline
- Allow 3-5 business days for us to receive your return
- Refunds processed within 5 business days after inspection
- You’ll receive email confirmation at each stage
Refund Details
• Issued to original payment method
• Original shipping fees non-refundable
• Allow 3-10 business days for bank processing
• Store credit option available
Exchange Options
- Size/color exchanges subject to availability
- Faster option: Return original and place new order
- No additional shipping fees for faulty item exchanges
Non-Returnable Items
× Final sale/clearance merchandise
× Used or damaged products
× Gift cards/digital products
× Items missing tags or original packaging
Faulty or Incorrect Items
For damaged/defective items or wrong shipments:
- Contact us within 48 hours of delivery
- Provide photos of issue
- We’ll arrange free return label if needed
- Choose replacement or full refund
Gift Returns
- Gift recipients may return with order number
- Refund issued as store credit or to original purchaser
- Standard return conditions apply
Special Circumstances
- Holiday purchases have extended return windows
- Bulk/commercial orders require special approval
- Made-to-order items may have different policies